15% OFF FIRST ORDER + FREE STANDARD SHIPPING & RETURNS WITHIN THE US

 
 
FAQs
 
 
Do I need to create an account to place an order?
No, the customer can place orders without an account. But our team can better serve you in the process with your personal account, and your personal information will be perfectly protected by JING LIMITED. With an account, our customer service team can easily find your order and invoice history if you have a problem with the purchase so your time won’t be wasted.


How can I track my order after the invoice is received?
Order tracking number is provided in the invoice. More information please find in our Shipping Policy.


Can I request an exchange if the size does not fit me?
Yes, customers can definitely request an exchange if the size does not fit as long as the received products remain an unused condition. More information please find in our Return and Exchange Policy.


Can I request my refund if I decided to return my purchase?
Yes, customers can request a full refund if the returned purchase qualifies as an unused condition without price difference in the process. More information please find in our Return and Exchange Policy.


What if my purchase was damaged during the delivery?
Please inform our customer service 1-833-900-0003 right away after you find the received product is damaged. We will solve the problem as soon as possible and have you covered with a new product.