10% OFF FIRST ORDER ON SIGN UP + FREE STANDARD SHIPPING & RETURNS WITHIN THE US

         
  FAQs    
    Do I need to create an account to place an order?
No, you can place orders without an account; However our team can better serve you in the process and with future orders through your personal customer account.  Your personal information will be perfectly protected by JING LIMITED. With an account, our customer care team can easily and quickly find your order and invoice history should you have a problem with a purchase.  We value your time.

How can I track my order after the invoice is received?
A order tracking number is provided on your invoice which is emailed to you after your purchase is completed. For more information please check our Shipping Policy.

Can I request an exchange if the size does not fit me?
Yes, you can defiantly request an exchange if the items received are in unused condition.  For more information please check our Return and Exchange Policy.


Can I request my refund if I decided to return my purchase?
Yes, you can request a full refund if the returned item/s condition qualifies as unused without a price difference in the process. More information please check our Return and Exchange Policy.

What if my purchase was damaged during the delivery?
Please inform our customer care 1-833-900-0003 right away after you find that the received item/s are damaged. We will solve the matter as soon as possible.